How can we help?
Search common questions, or browse by topic
Separate keywords with spaces · press / to search
FAQ
Getting Started
Checkout
- How do I serve multiple customers at once?
- How do I apply discounts?
- How is tax calculated?
- Which payment methods are supported?
- Can DingPOS track card and mobile payment fees?
- Can I turn off the “Ding” after checkout?
- Can the cashier screen hide out-of-stock products?
- If I change a product's price, does the cart update?
- Can manual discounts and promotions be used together?
Orders & Returns
Products, Inventory & Purchasing
Reports
Promotions & Loyalty
Backup & Data
- How do I back up my data?
- iCloud backup says “Not connected” — what do I do?
- How do I move my data to a new iPad?
- Is my data kept if I delete the app?
- The app opens to “Couldn't Open Your Store Data” — what now?
- Can I use two iPads together?
- Can I import products and sales from another POS or a spreadsheet?
- I restored the wrong backup. Can I undo it?
Staff & Permissions
Guides
Step-by-step setup walkthroughs, including the gotchas we collected while building DingPOS.
Promotion Setup Guides
Coming Soon
Not available yet — some are already planned. Your requests shape our priorities, so write to us.
Content reflects DingPOS v3.2