What if I forget the owner PIN?

The owner PIN can't be reset, and our support team has no way to unlock it either. The PIN is stored with your store data, so deleting and reinstalling the app, then restoring from the cloud, brings back the same PIN.

Creating the owner and every owner PIN change show the warning “Remember this PIN. If you forget it, it can't be reset.” Keep it somewhere only you can reach.

Without the owner PIN, anything that needs it stays out of reach — adding or editing staff, changing role permissions, and viewing the activity log. Staff can keep checking out and doing daily work with their own PINs.