I made a mistake at checkout — how do I void an order?
Go to Orders, find the order, open its detail view, and choose Void. Confirm and it's done.
Voiding automatically reverses everything connected: tracked stock is restored, loyalty points earned on the order are taken back, and redeemed points are refunded. Voided orders stay in the list clearly marked, and are excluded from report revenue.
A void means “this sale never happened” — use it for an order rung up wrong on the spot. When a customer brings goods back later, use Return instead: the original order is kept, you can return just some of the items, and revenue is reduced on the day of the return.