A promotion isn't applying — what should I check?

Check the most common causes in order:

1. Schedule: is today within the active dates? Does a Happy Hour window restrict the weekday or time?
2. Scope: are the cart items within the promotion's product or category scope? Is the product set to Exclude from promotions (open-price products are by default)? Has the spend threshold been reached?
3. Audience: is the promotion limited to a member tier or birthday month? Was that member selected at checkout?
4. Usage limits: has the total usage cap, or this customer's cap, been reached? A birthday-month promotion's per-customer limit counts per calendar year.
5. Stacking: is a higher-priority promotion with "stop after applying" blocking it?

If everything checks out and it still won't apply, email us a screenshot of the promotion's settings and we'll help you dig in.